Privacy Policy

Last updated: 01 December 2025

Controller / Owner: Tripflip (Individual)

Address: Pocket-2, Mayur Vihar Phase-I, New Delhi – 110091

Email(s): hello@tripflip.in, info@tripflip.in

Phone: 9871142029

1. Introduction

Tripflip (“we”, “us”, “our”) operates the website and mobile application Tripflip.in. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, your rights, and how to contact us. Using our services means you consent to the practices described here.

For payment processing we use third-party payment processors such as Razorpay (or another provider shown at checkout).

2. Grievance Officer (as required under Indian IT Rules)

In accordance with Indian rules, Tripflip designates a Grievance Officer to handle privacy complaints and requests:

• Grievance Officer: Tripflip Support
• Email: hello@tripflip.in
• Phone: 9871142029
• Address: Pocket-2, Mayur Vihar Phase-I, New Delhi – 110091

We will acknowledge and attempt to resolve complaints within one month.

3. Categories of Personal Data We Collect

We collect the following categories of personal data:

• Identity & contact data: name, email, mobile number, postal address, government ID if provided.
• Transaction data: booking details, payment amount, transaction IDs.
• Payment data: card token/last 4 digits, UPI ID, bank account for payouts (for sellers only). We do not store full card numbers.
• Technical & usage data: IP address, device identifiers, browser type, logs, cookies, analytics data.
• Support & communications: messages, dispute evidence, photos, and documents for booking transfers.

4. Purpose & Legal Basis for Processing

• Service delivery: connecting buyers and sellers, booking transfers.
• Payments & payouts: handled via payment processors.
• Fraud prevention & security.
• Customer support & dispute resolution.
• Compliance with legal obligations.
• Marketing (with consent only): promotional emails/SMS.

5. Sharing & Disclosure of Data

We may share your data with:

• Payment processors (e.g., Razorpay)
• Hotels / booking providers
• Service providers (hosting, analytics, email, fraud prevention)
• Law enforcement or regulatory authorities when legally required

We do not sell personal data.

6. Payment Data & Card Information

We do not store full card numbers or CVV. Payment processing is handled by PCI-DSS compliant processors like Razorpay. We only receive limited metadata such as transaction ID and last 4 digits for reconciliation.

7. Cookies & Tracking

We use cookies to operate the site, remember preferences, analyze usage, and run marketing. You can control cookies via your browser settings.

8. Data Retention

We retain data as long as needed for service purposes or legal obligations. Transaction records may be kept for statutory tax/accounting periods.

9. Security Measures

We implement reasonable technical and organizational security measures. However, no internet transmission is 100% secure.

10. Your Rights

You may have the right to:

• Access, correct, update, or delete your data
• Export your data
• Object to processing
• Withdraw consent
• Lodge a complaint with a data protection authority

11. Minors

Our service is intended for users 18+. If data from a minor is discovered, it will be deleted.

12. International Transfers

Some service providers may process data outside India. Safeguards such as standard contractual clauses will be used.

13. Changes to this Privacy Policy

We may update this policy based on legal or service changes. Material changes will be notified.

14. Contact & Complaints

• Grievance Officer: Tripflip Support
• Email: hello@tripflip.in
• Phone: 9871142029
• Address: Pocket-2, Mayur Vihar Phase-I, New Delhi – 110091

If your complaint is not resolved by us, you may approach the appropriate data protection authority or consumer forum under applicable Indian law. (SPDI Rules require a grievance officer and timely redressal).